Privacy Policy

Who is responsible for your data

TMT-Media is responsible for the processing described in this policy. For privacy questions, contact info@tmt-media.cn. Technical support requests can be sent to support@tmt-media.cn.

Information we collect

• Website and technical data: IP address, request time, browser and device information, operating system, referring page, and similar server or security log data.
• General contact: information you submit through the contact form, such as name, email address and message.
• Plugin support: name, email address, product, support topic, operating system, DAW/host, plug-in version, optional order or licence reference, message, and optional diagnostic log files. The web application does not intentionally keep diagnostic uploads as public website files; they are processed for the support request and may be attached to the support email. File names and support-case metadata may be recorded in the support database.
• Shop, orders and billing: customer and billing information required to process digital purchases, together with order, checkout, payment-status, invoice, refund and entitlement identifiers. Full card or bank-account details are processed by the payment provider rather than by our support forms.
• Software licensing and activation: when production licensing is enabled, the data needed to issue and manage licences may include account or entitlement identifiers, product and version information, activation and deactivation events, and device or machine identifiers necessary to enforce the purchased licence. The selected licensing provider and its specific processing details will be identified here before the public activation service is enabled.
• Preferences and consent choices: language, theme, cookie preferences, and similar settings needed to remember choices you make on the website.

Why we use this data

• To provide requested information and respond to enquiries.
• To provide technical support, investigate bugs, troubleshoot installations and activation, and manage support history.
• To process purchases, deliver digital products, provide invoices or receipts, manage refunds, and verify entitlements.
• To provide and protect software licensing and activation services.
• To operate, secure and improve the website and services, prevent abuse, and diagnose technical problems.
• To meet accounting, tax, consumer-protection and other legal obligations.

Depending on the activity, processing is based on performing or preparing a contract, compliance with legal obligations, our legitimate interests in operating and securing our services, or your consent where consent is required, for example for optional technologies.

Service providers and data sharing

We do not sell or rent personal data. We may share only the information necessary to operate the service with trusted providers such as hosting, email and infrastructure providers, payment processor Stripe, and the software-licensing provider used for activation once that provider is selected and disclosed. We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

International processing

Some service providers or TMT-Media operations may process data outside your country or outside the European Economic Area. Where data-protection law requires safeguards for such transfers, we use an applicable legal transfer mechanism or another legally recognized safeguard.

How long we keep data

• General enquiries are kept only as long as reasonably necessary to answer them and manage related business correspondence.
• Support cases may be retained for the period reasonably needed to provide product support, recognize recurring technical issues, and document licence or order-related assistance.
• Order, invoice and payment records are retained for the periods required by applicable accounting, tax and commercial law.
• Diagnostic files uploaded through the support form are not intentionally published or retained as permanent website uploads. Copies included in support emails or support records may remain for the support-case retention period unless they are no longer needed.
• Technical and security logs are retained only for an appropriate operational and security period.

Cookies, local storage and preferences

Necessary technologies may be used to provide requested website functions and remember essential preferences. Optional technologies are controlled through the Cookie settings interface where consent is required. You can reopen Cookie settings from the footer.

Data security

We use reasonable technical and organizational measures to protect personal data. No internet service or email system can guarantee absolute security, so please do not submit passwords, complete payment-card details, or unrelated confidential information through contact or support forms.

Your rights

Depending on the law that applies to you, you may have rights to request access, correction, deletion, restriction of processing, data portability, or to object to certain processing. Where processing relies on consent, you can withdraw that consent for the future. You may also have the right to complain to a competent data-protection supervisory authority.

Changes to this policy

We may update this Privacy Policy when our website, shop, support or licensing systems change. Material changes will be reflected on this page. The licensing-provider section will be updated before public production activation is enabled.

Contact

For privacy questions, email info@tmt-media.cn. For plugin support, use support@tmt-media.cn.

Last updated: 1 September 2026